PRIVACY POLICIES

User Information

The Platform obtains the information you provide when you register/subscribe for the Services or products. When you register with us, you provide us the following information your name, age, email address, location, and phone number transaction-related information, such as when you make purchases, respond to any offers, or download or use Applications from us; information you provide us when you contact us for help information you enter into our system when using the Application/Services/products; the information obtained through GPS or other means, such as the geographical location collectively, ‘Information’.

Vahan Junction collects information about you and your use of the Platform, and the devices used by you to access the Platform including; your activity on the platform, which would include your search history, your search inputs, pages viewed on the Platform, statistics on page views, and the URLs with time stamps; device information including your IP address, and identifiers such as browser setting type, operating system, network information and device type settings including but not limited to crash reports, system activity, the date, time and referral URL of your request. In case any individual under the age of 18 years of age is utilizing the Platform, such usage will be undertaken only with the strict supervision and approval of a parent or a legal guardian or any other person having parental responsibility for the child, and Vahan Junction will not be responsible for the same at any time and in any manner whatsoever.

Use of your Personal Information

The Information collected by us shall be used for availing our Services and utilized for other functions including but not limited to render Services (as defined in Terms of Service); maintaining the Platform to evaluate the quality and competence of our personnel to resolve any complaints, you may have and ensure that you receive the highest quality of Services; to coordinate for order delivery; notify you about changes to our Platform; send out system updates on the booked services, detecting, preventing, and addressing technical issues; improving user experience; analyze trends, conduct research, administer the Platform/Services and products, learn about each user's learning patterns and movements around the Platform/Services and products and gather demographic information and usage behavior about our user base as a whole. Aggregated and individual, anonymized, and non-anonymized data may periodically be transmitted to external service providers to help us improve the Platform, products, and Services.

We will share your information with third parties only in the ways that are described below in this Policy and use the individual data and behavior patterns combined with personal information to provide you with personalized content. Third parties provide certain services which we may use to analyze Information to personalize, drive insights and help us better your experience or reach out to you with more value-added applications, products, information, and Services. Vahan Junction Automotive Services Pvt Ltd will not be liable for the privacy practices of such third-party entities and encourages you to carefully read the privacy policies and procedures of such third parties.

We do not sell, trade, or rent your Information to any third party unless saving and except order to provide you with the Services or we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties. However, this information, when disclosed, will be in an aggregate form and does not contain any of your personally identifiable information.

Vahan Junction Automotive Services Pvt Ltd will occasionally send email notices or contact you to communicate about our Services, products, and benefits, as are considered as an essential part of the Services/products you have chosen. We may disclose Information as required by law, such as to comply with a subpoena or similar legal process to enforce applicable terms, including investigation of potential violations thereof when we believe in good faith that disclosure is necessary to protect our rights, protect our safety, or the safety of others, investigate fraud, address security or technical issues, or respond to a government request with our trusted services providers who work on our behalf, do not have an independent use of the Information we disclose to them and have agreed to adhere to the terms outlined in this Policy to protect against imminent harm to the rights, property, or safety of the Platform/ Vahan Junction or its users or the public as required or permitted by law with third-party service providers to personalize the Platform/Services/products for a better user experience and perform behavioral analysis.

We may share Information upon the merger or acquisition of Vahan Junction with another company. We shall transmit and transfer the Information upon acquisition or merger of Vahan Junction with another company. We follow a strict confidentiality policy concerning the disclosure of confidential information to our employees or other personnel. There may be situations where we may disclose confidential information only to those of our employees and other personnel on a need-to-know basis. Any breach of confidential information by the employees or personnel within the Company is dealt with stringently by us.

Transfer of Information

Your information may be transferred to and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your Information is treated securely and under this Privacy Policy.

Your Rights

You can always choose not to provide the requested information to us it will however result in you not availing certain features if, or the entire, of our Services. Concerning Information, you will have the following rights/preferences: access, confirm, and review Information you may have provided; correct Information that may be in accurate or irrelevant deletion and erasure of your Information from the publicly available pages of the Platform receive Information we hold about you in a portable format object to or restrict any form of processing you may not become comfortable with however, this will result in discontinuation of your use of the Services. In order to exercise these rights, please contact us by the email address [email protected] If you want to withdraw your consent or raise any objection to the use of your Information for receiving any direct marketing information to which you previously opted-in, you can do so by contacting our customer support at the above-mentioned addresses. If you withdraw/object to your consent, our use of your Information before you withdrew/objected shall still be lawful.

Third-Party Services

We may use your Information to send you promotional information about third parties which, we think you may find interesting if you tell us that you wish this to happen. We shall not be responsible for any disclosure of Information due to unauthorized third-party access or other acts of third parties or acts or omissions beyond our reasonable control and you agree that you will not hold us responsible for any breach of security unless such breach has been caused as a direct result of our negligence or will default. We use support services of third-party platforms and/or companies to direct you to payment gateways when you opt to pay for our Services. Your financial information is collected, stored, and retained by such third-party platforms. We and such third-party platforms undertake measures designed to provide a security level that is appropriate to the risks of processing your personal information and shall comply with applicable laws. However, you are requested to check and consent to the “Privacy Policy” of such third-party platforms to accept how such third-party platforms handle your Information. Once you leave the Platform, we are not liable for any use/ storage/ processing/ collection of your Information obtained by any third-party websites or payment facilitators or provided by you to these third parties or payment facilitators. Such entities and the irrespective websites/platforms may be governed by their own “Privacy Policy” and “Terms of Service”, which are beyond our control.

Cookies

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you log in faster, and aggregate to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Alerts

We may alert you by email or phone (through RCS/ SMS/ Phone Call) to inform you about new service offerings or other information which we feel might be useful for you.

Public Forums

When you use certain features on our Platform like the discussion forums, and you post or share your personal information such as comments, messages, files, and photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose Personal Information in your profile or when posting on our forums, this information may become publicly available.

Security

We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguard steps to protect the Information we process and maintain. Access to this Information shall be limited to authorized employees only who need to know that information to operate, develop or improve our Platform/Services/products.

User Data Retention

Currently, we plan to retain user Information while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space. We will delete Information based on a request received from you within a reasonable period and the latest within ninety days of receiving a deletion request. However, we may retain such a portion of information for such periods as may be required under applicable law. Notwithstanding anything contained herein, Vahan Junction may retain data after account deletion for reasons including but limited to the following purposes: if there is an unresolved issue relating to your account, or an unresolved claim or dispute; if we are required to by applicable law; and/or in aggregated and/or anonymized form; or Vahan Junction may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing the user’s safety and security.

Log information

When you access our Platform, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

User communications

When you send an email or other communication to us, we may retain that communication to process your inquiries, respond to your requests, and improve our Services/products.

Changes to this Statement

We may modify or revise the Policy from time to time and shall accordingly notify you of any changes to the Privacy Policy by posting the revised Privacy Policy on the Platform with an updated date of revision. We shall endeavor to review, revise, update, modify, amend, or correct the Policy on a regular and routine basis, especially whenever a significant update is made to the technology employed by us. You must periodically review the Policy for the latest information on our privacy practices. In the event you continue to use the Platform and our Services after any update in the Policy, your use of the Platform shall be subject to such updated policy. Your continued usage of Services posts any amendment would deem to mean that you accept and understand the revised Policy. Further, we retain the right at any time to deny or suspend access to all, or any part of, the service to anyone who we reasonably believe has violated any provision of this Policy.

Your Consent

We believe that every user of our Services/products/Platform must be in a position to provide informed consent prior to providing any Information required for the use of the Services/products/Platform. By registering with the Platform, you are expressly consenting to our collection, processing, storing, disclosing, and handling of your Information as set forth in this Policy now and as amended by us. Processing your Information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring, and disclosing information, all of which activities will take place in India. This Policy shall be enforceable against you in the same manner as any other written agreement. By visiting or accessing the Platform and voluntarily providing us with Information, you are consenting to our use of the Information in accordance with this Privacy Policy. If you do not agree with this Policy, you may refuse or withdraw your consent at any time or alternatively choose to not provide us with any Information. Under such circumstances, we may be unable to render Services. Such an intimation to withdraw your consent can be sent to [email protected]

Account Deletion

When a user submits their registered email, the data associated with that email will be deleted by following a specific URL is https://vahan.exploreanddo.com/delete-user-account .